📜 Terms & Conditions

Effective Date: 10 January 2025
Company: Etaerc (Pty) Ltd
Website: www.etaerc.tech
Headquarters: Pretoria, Gauteng, South Africa

1. Acceptance of Terms

By accessing and using our website, chatbot, tools, or services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our site or services.

2. Our Services

Etaerc provides AI-powered digital services including, but not limited to:

  • AI branding packages (Brand Box)

  • AI automation systems and digital assistants

  • Custom-built AI agents and chatbots

  • AI-powered SaaS tools

  • Strategy and consultation services

All services are delivered on a per-project or subscription basis, as agreed upon in writing.

3. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information

  • Use our platforms and tools legally and ethically

  • Not copy, resell, reverse-engineer, or misuse any part of our software or IP

  • Respect our team and communication guidelines during collaboration

4. Payments and Refunds

  • Pricing is quoted in South African Rands (ZAR) unless otherwise stated.

  • Payment terms are agreed prior to project kickoff (e.g., 50% deposit, 50% on completion).

  • Subscriptions are billed monthly or annually via secure payment gateways (e.g., Stripe, Paystack).

  • Refunds are assessed case-by-case. Once AI systems or deliverables are deployed, refunds may not be available.

5. Intellectual Property

All AI-generated content, brand assets, automations, and code developed for the client will be transferred upon full payment. However:

  • Etaerc retains the right to reuse frameworks, prompts, or backend models for other projects.

  • Clients may not resell or white-label Etaerc tools without written agreement.

6. Limitation of Liability

Etaerc will not be held liable for:

  • Any indirect, incidental, or consequential losses

  • Client misuse of AI tools or third-party integrations

  • Technical disruptions due to third-party platforms (e.g., OpenAI, WhatsApp Business API)

  • Business decisions made based on AI outputs or automation

We will, however, work to correct any faults or errors related to our deployment.

7. Privacy & Data

We comply with the Protection of Personal Information Act (POPIA). Any personal or business data collected is handled securely and responsibly. Read our full Privacy Policy here.

8. Service Availability & Updates

We strive for 99.9% uptime but cannot guarantee uninterrupted access due to updates, maintenance, or third-party service issues.

Etaerc may update service features, pricing, or technical infrastructure at any time. Material changes will be communicated to active users.

9. Termination

We reserve the right to terminate or suspend services for clients who:

  • Fail to pay invoices after multiple reminders

  • Engage in abusive, fraudulent, or unlawful behavior

  • Violate these Terms & Conditions

Clients may cancel a subscription at any time via written notice.

10. Dispute Resolution

Any disputes will first be resolved in good faith through mediation. If unresolved, matters will be handled under the laws of South Africa, with Pretoria as the agreed jurisdiction.

11. Contact Details

For any questions or legal matters, contact:

📧 Email: support@etaerc.tech
📍 Address: Pretoria, South Africa
📞 Phone: +27 79 552 4163